“The professionalism shown by your staff has been exceptional in the day and age when such a quality is hard to come by. On the rare occasions when we have experienced a problem, the staff at Focus answering service has taken every step necessary to correct the problem and to make sure it does not happen again. I am sure our business relationship will continue for many years to come. Keep up the good answering service work!” D.A.H. at A.E.C.
“I wanted to convey my appreciation for the fine job you folks at Focus have been providing my firm. Ever since my firm switched (from another answering service) to Focus, we have observed a noticeable change. We enjoy the professional manner in which our image is projected by your staff to our potential and existing customers. In fact, I can honestly say that we have received several compliments over the past seven years from customers about the timeliness and accuracy of the messages relayed by your staff to mine. Thank you very much for the great service and continued support you have given my firm’s operations and me. I wish you all the best with your firm’s success and growth.”
J. C. at C.W.R.I.
“For 10 years, Focus Comm Centers has provided our company with excellent service. All calls are executed in a timely and professional manner and the staff is always respectful and helpful. Emergencies are handled with urgency, care and with enough detail that we are able to jump on the situation immediately when we get the call. We appreciate all that you do.”
R.F. at C.R.M.G
“Great Service! We receive calls promptly. I can always call and speak with a supervisor. When I change on-call, I get a prompt response.”
A.T. at D.H.B.
“What wonderful service. No issues what so ever. I highly recommend Focus!”
K.D.S at RA
“I want to thank you for the professional manner in which you have handled our telephone answering service account. Your attentiveness to our needs and swift response is greatly appreciated. During times of transition and change you have committed yourself to our business and have seen us through any turbulence. I look forward to continuing our work relationship.”
J. Hoffman, Johns Hopkins Home Care Group
“We were recently awarded a contract based on the fact that our subcontractor (Focus) was a Minority Business Enterprise. Thanks for going through the process to help clients like us.”
L.W. From H.H. Services
“Our television documentary, “Jews & Christians: A Journey of Faith,” has been playing for four years on over two-hundred public television stations nationwide. Focus has been doing an extraordinary job in providing rapid, accurate and courteous service in handling the many calls that come in after the program is aired on the various stations across the country. I am also impressed with Focus’s ability to handle such a barrage of multiple calls following the airing of the program. We have received numerous compliments from viewers who were impressed by the way they were treated during the call ordering process. I heartily recommend their services. When you work with Focus, it’s more than working with a company; it’s like working with family.”
G.K. at A.P.L.T.D.
“When we desperately needed your telemarketing help with our first Champion Series (in which 12 chambers of commerce participated), you came through again by increasing our attendance by over 50%. Most recently, you dramatically helped the registrations for our first ever, Montgomery Business Week. Your professional outbound telemarketing staff is energetic, polite and pleasantly persistent! When it comes to getting people off their butts and to events, you need a great telemarketing team! Focus Call Center is a sure bet!”
C.C. at M.B.G.