Focus on Call Center Services

Focus on Call Center Services

Call Center Services or “Custom” Services include such options as inbound order entry, scheduling appointments, making reservations, locating dealers, fulfillment, and customer service/help desk assistance. Being a part of a team requires clear communication, so you will work closely with an account manager who will keep both you and Focus up to date on what’s new in your company.

(Read Between the Lines)
The biggest mistake people make is failing to involve their answering
service early in their project, educating your service takes time.

Choosing the right inbound order entry company to team with is vital, so be sure to choose wisely the first time. Focus will partner with you to:

  • Create a customized script
  • Manage your database
  • Develop reports
  • Deliver messages to one or multiple locations
  • Network in multiple time zones
  • Provide backup for media bursts
  • Assist with overflow callsFocus agents are comfortable working on your Internet site (we’re a web enabled answering service) or creating a web site for you through a sister company. Let us answer your customer’s questions and solve their concerns over the phone, with e-mail or text chat.Allow one of our call center service consultants discuss your needs and help develop a plan of action. Contact us for information on:Scheduling appointments,
    Making reservations,
    Locating dealers,
    Customer service/help desk assistance.
  • CALL FOR A QUOTE TODAY! 301-761-1072

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