Property Management Answering Service

Focus on Property Management Answering Services

Focus has specialized in answering services for the Property Management industry since 1987. Donna West invested months interviewing resident managers and property managers to understand the unique telephone answering needs of the industry. As a result, we have the most comprehensive training program for agents who will answer property management calls. Our agents KNOW this business.

Over 50% of the calls answered at Focus on a daily basis are related to property management. We have been active associate members of both the Property Management Association and the Institute of Real Estate Management since 1989. We offer telephone answering, voice mail, receptionist service, internet and web site answering, and more.

  • We speak your language; we know the difference between a toilet back-up and a stoppage.
  • We understand that you can’t pay your employees overtime to fix a problem that is not an emergency.
  • We know the fire department will probably break down the door of the elevator, and we try to reach you first–IF those are your instructions.
  • We understand your on-call schedule and we have on-call personnel specifically trained to handle this vital information.
  • We have one of the finest reputations in the industry when it comes to answering for the property management community.Allow us to provide backup to your leasing office. Just give us your parameters and we can set up appointments for your leasing agents and give vital information so you don’t lose those impulse “lookers”.(Read Between the Lines)
    Focus offers detailed billing for large property management companies that wish to pass costs on to the building owners. And we can provide a combination of automation and agent services for the best in cost control.
    _____________________________________________________________________Focus answers for both commercial and residential property management companies, as well as for home owners associations and builders who have not yet released new communities to a home owners association. We also answer for service companies that specialize in providing maintenance, plumbing, HVAC, and other necessities to the property management industry.

    A disaster can strike anytime without warning at any of your commercial properties. Don’t be caught unprepared; make Focus answering service a part of your disaster plan today. We can set up a voice mail or agent assisted account with emergency information ready to go in a few minutes, NOT a few hours. Your customers want service, not excuses; let us help you keep your business running and your calls answered.

    You can turn your phones over to Focus Telephone Answering Service and rest assured that we are here to protect your interests.

    “For 10 years, Focus Comm Centers has provided our company with excellent service. All calls are executed in a timely and professional manner and the staff is always respectful and helpful. Emergencies are handled with urgency, care and with enough detail that we are able to jump on the situation immediately when we get the call. We appreciate all that you do.”
    R.F. at C.R.M.G

    “Great Service! We receive calls promptly. I can always call and speak with a supervisor. When I change on-call, I get a prompt response.”
    A.T. at D.H.B.

    “What wonderful service. No issues what so ever. I highly recommend Focus!”
    K.D.S at RA

    Our staff is both familiar and comfortable with the specialized needs of your industry. If you had a bad experience with another answering service or just want to get it right the first time call Focus, your commercial and residential property management answering service expert, TODAY at 1-800-886-6696; we are ready to be on your team!

  • CALL FOR A QUOTE TODAY! 301-761-1072

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