Medical Answering Service

Focus on Medical Answering Services

Donna West, President of Focus, has over 10 years of experience in the medical industry and created Focus to specifically meet the answering service needs of the medical community. Your patients expect and deserve the best when it comes to their health; don’t let that quality slip because you and your staff are not at the office. We will call the right physician for the right problems, and we respect your time off.

(Read Between the Lines)
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In this day of litigation and patient rights, it is extremely important that your medical answering service has the tools and systems in place to professionally represent your practice, as well as to help protect it.
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Focus answers for physicians in all medical specialties from single physicians to multiple doctor practices to clinics, home health providers, hospices, pharmaceutical companies, medical equipment and supply distributors and a nationally acclaimed hospital. Our policies, procedures and training are about providing the best possible medical answering service to you and your patients.

Here are some things you should know

  • Focus agents undergo a rigorous training program and ongoing quality control evaluations
  • Emergency medical dispatchers are specially trained to handle medical situations
  • All agents sign a confidentiality agreement
  • Focus is up to date on HIPAA requirements
  • We offer archived message storage and retrieval
  • Calls are recorded for your protection“I want to thank you for the professional manner in which you have handled our telephone answering service account. Your attentiveness to our needs and swift response is greatly appreciated. During times of transition and change you have committed yourself to our business and have seen us through any turbulence. I look forward to continuing our work relationship.”
    J. Hoffman, Johns Hopkins Home Care Group
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