What Makes Focus Answering Service Best?
| Experience | Answering service located right here in the USA, since 1987. | |
| Quality | Focus answering service earned the Award of Distinction with the highest score in North America 2007 and the second highest score in 2009. Multiple award winner – see our Answering Service Awards page. 99% of our clients surveyed rated our answering service staff good to excellent. |
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| Longevity | 76% of our answering service staff has been with us for over 3 yrs. 60% of our answering service staff has been with us for over 5 yrs. 40% of our answering service staff has been with us for over 10 yrs. Meet our Answering Service staff. |
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| Reputation | 75% of our new clients come from answering service client referrals. Other answering service companies refer clients to us. Learn why clients are choosing our answering service. |
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| Education | Our answering service training trains the industry! We wrote and produced the Agent, Supervisor and Customer Service training videos now used as the answering service industry standard. | |
| Leadership | Our President, Donna West has been honored with The ATSI LBA Sharing Award The ATSI President’s Award And other individual answering service awards – see our Awards page. |
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| Choices | If you are communicating by telephone or through the Internet we can help with all your answering service needs! |
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