What Makes Focus Answering Service Best?
|Experience||Answering service located right here in the USA, since 1987.|
|Quality||Focus answering service earned the Award of Distinction with the highest score in North America 2007 and the second highest score in 2009.
Multiple award winner – see our Answering Service Awards page.
99% of our clients surveyed rated our answering service staff good to excellent.
|Longevity||76% of our answering service staff has been with us for over 3 yrs.
60% of our answering service staff has been with us for over 5 yrs.
40% of our answering service staff has been with us for over 10 yrs.
Meet our Answering Service staff.
|Reputation||75% of our new clients come from answering service client referrals.
Other answering service companies refer clients to us.
Learn why clients are choosing our answering service.
|Education||Our answering service training trains the industry! We wrote and produced the Agent, Supervisor and Customer Service training videos now used as the answering service industry standard.|
|Leadership||Our President, Donna West has been honored with
The ATSI LBA Sharing Award
The ATSI President’s Award
And other individual answering service awards – see our Awards page.
|Choices||If you are communicating by telephone or through the Internet we can help with all your answering service needs!|