Focus on Medical Answering Services
Donna West, President of Focus, has over 10 years of experience in the medical industry and created Focus to specifically meet the answering service needs of the medical community. Your patients expect and deserve the best when it comes to their health; don’t let that quality slip because you and your staff are not at the office. We will call the right physician for the right problems, and we respect your time off.
(Read Between the Lines)
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In this day of litigation and patient rights, it is extremely important that your medical answering service has the tools and systems in place to professionally represent your practice, as well as to help protect it.
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Focus answers for physicians in all medical specialties from single physicians to multiple doctor practices to clinics, home health providers, hospices, pharmaceutical companies, medical equipment and supply distributors and a nationally acclaimed hospital. Our policies, procedures and training are about providing the best possible medical answering service to you and your patients.
Here are some things you should know
Focus agents undergo a rigorous training program and ongoing quality control evaluations
Emergency medical dispatchers are specially trained to handle medical situations
All agents sign a confidentiality agreement
Focus is up to date on HIPAA requirements
We offer archived message storage and retrieval
Calls are recorded for your protection“I want to thank you for the professional manner in which you have handled our telephone answering service account. Your attentiveness to our needs and swift response is greatly appreciated. During times of transition and change you have committed yourself to our business and have seen us through any turbulence. I look forward to continuing our work relationship.”
J. Hoffman, Johns Hopkins Home Care Group
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Focus on Property Management Answering Services
Focus has specialized in answering services for the Property Management industry since 1987. Donna West invested months interviewing resident managers and property managers to understand the unique telephone answering needs of the industry. As a result, we have the most comprehensive training program for agents who will answer property management calls. Our agents KNOW this business.
Over 50% of the calls answered at Focus on a daily basis are related to property management. We have been active associate members of both the Property Management Association and the Institute of Real Estate Management since 1989. We offer telephone answering, voice mail, receptionist service, internet and web site answering, and more.
We speak your language; we know the difference between a toilet back-up and a stoppage.
We understand that you can’t pay your employees overtime to fix a problem that is not an emergency.
We know the fire department will probably break down the door of the elevator, and we try to reach you first–IF those are your instructions.
We understand your on-call schedule and we have on-call personnel specifically trained to handle this vital information.
We have one of the finest reputations in the industry when it comes to answering for the property management community.Allow us to provide backup to your leasing office. Just give us your parameters and we can set up appointments for your leasing agents and give vital information so you don’t lose those impulse “lookers”.(Read Between the Lines)
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Focus offers detailed billing for large property management companies that wish to pass costs on to the building owners. And we can provide a combination of automation and agent services for the best in cost control.
_____________________________________________________________________Focus answers for both commercial and residential property management companies, as well as for home owners associations and builders who have not yet released new communities to a home owners association. We also answer for service companies that specialize in providing maintenance, plumbing, HVAC, and other necessities to the property management industry.
A disaster can strike anytime without warning at any of your commercial properties. Don’t be caught unprepared; make Focus answering service a part of your disaster plan today. We can set up a voice mail or agent assisted account with emergency information ready to go in a few minutes, NOT a few hours. Your customers want service, not excuses; let us help you keep your business running and your calls answered.
You can turn your phones over to Focus Telephone Answering Service and rest assured that we are here to protect your interests.
“For 10 years, Focus Comm Centers has provided our company with excellent service. All calls are executed in a timely and professional manner and the staff is always respectful and helpful. Emergencies are handled with urgency, care and with enough detail that we are able to jump on the situation immediately when we get the call. We appreciate all that you do.”
R.F. at C.R.M.G
“Great Service! We receive calls promptly. I can always call and speak with a supervisor. When I change on-call, I get a prompt response.”
A.T. at D.H.B.
“What wonderful service. No issues what so ever. I highly recommend Focus!”
K.D.S at RA
Our staff is both familiar and comfortable with the specialized needs of your industry. If you had a bad experience with another answering service or just want to get it right the first time call Focus, your commercial and residential property management answering service expert, TODAY at 1-800-886-6696; we are ready to be on your team!
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Focus on Telephone Answering Services
In the beginning, telephone answering services took simple messages and relayed them to the office. Today, answering services take intricate messages, give out information to callers, and deliver messages and information in complicated ways to multiple people through multiple medias. Today 80% of ALL major companies outsource to keep costs down so they can remain competitive and stay “Focused” on what they do best.
Focus can play a valuable part in running your business. For example,
We can answer your phone 24/7, taking a professional message and deliver it to you via e-mail, fax, cell phone, office phone, or voice mail.
We can triage your calls and follow a decision tree to assist in solving problems.
We can make or change appointments for you.
We can answer your office lines and transfer calls to your employees as your receptionist.
We can take messages and work on your web site.
We can send audio files of your messages to your e-mail.
We can answer excess calls when your staff is overwhelmed.
We can be a part of your disaster backup plan.
We can offer multiple time zone networking.
We can communicate with your customers by phone or Internet – Your website or ours!Find out what Focus Answering Service can do for you!
(Read Between the Lines)
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To make a great first impression -
you need the power of a person answering your phones!
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Focus Award Winning Call Center is committed to excellence, giving you an edge that exceeds your toughest competition. Our mission is to take and deliver messages accurately, promptly, and professionally, every time!
“I wanted to convey my appreciation for the fine job you folks at Focus have been providing my firm. Ever since my firm switched (from another answering service) to Focus, we have observed a noticeable change. We enjoy the professional manner in which our image is projected by your staff to our potential and existing customers. In fact, I can honestly say that we have received several compliments over the past seven years from customers about the timeliness and accuracy of the messages relayed by your staff to mine. Thank you very much for the great service and continued support you have given my firm’s operations and me. I wish you all the best with your firm’s success and growth.”
J. C. at C.W.R.I.
If you have had a bad experience with another answering service or just want to get it right the first time, call Focus TODAY at 1-800-886-6696; we are ready to be on your team!
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